RETURN POLICYWe do not offer returns on products. Extensions may be exchanged for a different color within 2 weeks of purchase if the Tony Odisho swatch ring was used during consultation. Tony Odisho cannot guarantee the accuracy of swatch colors as they appear on screen due to variations in monitor settings. Due to Illinois state law and health regulations, products that have been opened cannot be exchanged.
Tony Odisho will gladly offer a replacement in the rare case of a manufacturer’s defect. Should you believe a product to be defective, please contact us at (773) 293-3625 within 3 weeks of purchase to begin a claim. Upon receiving the defective item, the product will be analyzed, and a suitable resolution will be administered. We cannot offer replacement product until the defective product is received.
WE DO NOT ISSUE REFUNDS.
WHAT INFORMATION DO WE COLLECT?We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
HOW DO WE PROTECT YOUR INFORMATION?We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCEWe are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 6/27/2022
Phone: (773) 293-3625
SHIPPING & DELIVERY POLICY
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?
In-Store pickups is available for all purchases. Pickups are available Monday-Friday 9am-5pm. You will receive an email confirmation when your order is ready for pickup.
We offer free standard shipping on all orders $250 and up.
Standard shipping3 to 4 business days - $10.00
All times and dates given for delivery of the products are given in good faith but are estimates only. All orders placed before 2:30pm Mon-Fri ship out the same day.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
- Email- firstname.lastname@example.org